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Customer Satisfaction Survey
Jane Poulter
2022-06-08T18:12:03+01:00
Thank you for taking the time to send us your feedback.
Company Name
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Contact Name
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First
Last
Position
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Email
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Customer Satisfaction Levels
Could you please rate your level of satisfaction on a scale of 1 to 5 for the items detailed below? 5 = Excellent, 4 = Very Good, 3 = Good, 2 = Poor, 1 = Very Poor
Supplier contact - Sales
Excellent
Very good
Good
Poor
Very poor
Supplier contact - Accounts
Excellent
Very good
Good
Poor
Very poor
Enquiry response time
Excellent
Very good
Good
Poor
Very poor
Delivery lead time
Excellent
Very good
Good
Poor
Very poor
Deliveries - On time
Excellent
Very good
Good
Poor
Very poor
Deliveries – Quantities correct upon receipt
Excellent
Very good
Good
Poor
Very poor
Deliveries – Packaging
Excellent
Very good
Good
Poor
Very poor
Response to Quality issues / concerns
Excellent
Very good
Good
Poor
Very poor
Compliance with Customer expectations
Excellent
Very good
Good
Poor
Very poor
Invoicing method / accuracy
Excellent
Very good
Good
Poor
Very poor
ADDITIONAL COMMENTS: - (please add details for any scores of 1 or 2)
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